Yes. At Ecus Kids you can make exchanges or returns within 30 calendar days after receiving your item.

Returns of items are free if there is a manufacturing defect. Returns for any other reason have a collection fee of 6 €, which will be deducted from the amount to be refunded.

If what you want is an exchange of item for one of equal or higher value, the exchange will have no cost. If the new item is of lower value, the shipping cost of the new item is 6 €, which will be deducted from the amount to be refunded.

For the Balearic Islands, the cost of exchange or return of items is 9 €.
For the Canary Islands, the cost of exchange or return of items is 15 €.

If the item shows signs of incorrect or improper use, its exchange or return will not be accepted.

Our approximate shipping time is 2 to 3 business days, although if there is no stock break and no defects are detected, we usually ship orders within the next 24 business hours after confirmation.

The approximate shipping time (departure from our facilities) for the children's mattresses and compatible sizes of crib and carrycot mattress, is 5 to 7 business days after confirmation, although as in the previous case, if it is in stock, it would be shipped the next business day.

Subsequently, the destination agency may take between 1 to 3 business days more to deliver it. Therefore, it is normal that, at most, you receive your order within 6 business days after confirmation.

Shipments to the Balearic Islands can have a longer delivery time (between 24 and 72 business hours more than shipments to the mainland). Shipments to the Canary Islands can have a delivery time of 3-5 business days, and in case of not having stock in the Las Palmas warehouse, it could take up to two business weeks.