Unboxing
Tips for a good unboxing of your new Ecus Kids mattress.
- Do not use blades to open the plastic wrapping; cut it carefully to avoid damage to the fabric.
- Your mattress needs a minimum of 48 hours to regain its original shape.
- We recommend unboxing it 3 to 4 days before its first use.
- It is not necessary to wash it before using it.
Do you need help?
We will be happy to resolve your doubts.
Customer service hours: Monday to Thursday from 9:00 to 18:30, Friday from 9:00 to 15:00.
By phone
Calling free to
+34 868 482 046
By email
Writing to
hablamos@ecuskids.com
By chat
Writing from
Customer service hours: Monday to Thursday from 9:00 to 18:30, Friday from 9:00 to 15:00.
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Every delivery’s carbon footprint is calculated based on weight, shipping method, and distance traveled. We neutralize these emissions by purchasing verified carbon removal credits from groundbreaking projects.
With your purchase, you’ll join a community of proactive merchants and customers dedicated to a sustainable future. Together, we've removed emissions for over 83 million deliveries and removed over 58 thousand tonnes of carbon.
We work with a network of pioneering carbon removal companies that have been vetted by the commerce platform Shopify.
