You have the right to withdraw from your purchase within a period of 14 calendar days, without having to give a reason.

The period begins on the day on which you, or a person you have designated other than the carrier, receive the product. If an order includes several products that are delivered separately, the period will begin to run upon receipt of the last one.

To exercise your right of withdrawal, you must inform us of your decision before the end of that period by means of an unequivocal statement.

You can do so:

• From the ECUS Customer Area Kids, by opening a case regarding the relevant order.
• By email to hablamos@ecuskids.com.
• By post to ECUS CARE, S.L.U., Ctra. de Valencia s/n, Yecla (Murcia), Spain.

You may also use the withdrawal form template available at the bottom of this page, although its use is not mandatory.

To meet the withdrawal deadline, it is sufficient to inform us of your decision before the 14 calendar days have expired.

Yes. At ECUS Kids, you have up to 30 calendar days from receipt of the mattress to request a return.

The first 14 calendar days correspond to the legal right of withdrawal. In addition, ECUS Kids voluntarily extends this period by 16 additional calendar days, making a total of 30 days.

During the legal withdrawal period, you may examine the product to the extent necessary to verify its nature, characteristics, and functioning. You will only be liable for any reduction in value if it results from handling beyond what is necessary to carry out such verification.

During the 16 additional days offered by ECUS Kids, the conditions of our commercial return policy will apply.

After the 30 calendar days have elapsed, exchanges or returns will not be accepted unless there is a defect or lack of conformity of the product covered by the warranty.

Yes. If, upon receiving the mattress, you find that the size does not fit the cot or bed correctly, you can request an exchange for another size within the 30 calendar days following receipt.

Exchanges are free of charge if there is a manufacturing defect or, under our additional commercial policy, if the product has not been used and is kept in its original packaging.

If the exchange is for a product of equal or higher value, shipping of the new product will be at no additional cost.

If the exchange is for a lower-priced product, the corresponding charges indicated in the section “Are there any return or exchange fees?”.

We recommend checking the internal dimensions of the cot or bed before placing your order, paying particular attention to the available width and length.

Yes. Accessories can also be exchanged or returned within 30 calendar days of receipt.

During the first 14 calendar days, you may exercise your legal right of withdrawal under the conditions indicated above. The remaining 16 days correspond to ECUS Kids' additional commercial policy.

If there is a manufacturing defect, the exchange or return will be free of charge.

In all other cases, the costs indicated in the section “Are there return or exchange costs?”.

Once you notify us of your decision to withdraw, we will issue the refund without undue delay and, in any case, within the maximum legal period of 14 calendar days.

We may withhold the refund until we have received the product or until you provide us with proof that it has been returned, whichever occurs first.

The refund will be made using the same payment method used to make the purchase, unless you expressly agree with us on another method.

If you exercise your legal right of withdrawal, we will also refund the costs corresponding to the cheapest standard delivery option we offered at the time of purchase. If you voluntarily chose a more expensive delivery option, the difference will not be refunded.

Any applicable return costs will be deducted from the amount to be refunded.

If the product has a manufacturing defect, the exchange or return will be free of charge.

In all other cases, return or exchange costs will depend on the type of product and the collection area:

Mainland Spain

• Cot, bedside crib and carrycot mattresses: 6 €
• Children's mattresses: 12 €
• Accessories: 6 €

Balearic Islands

• Cot, bedside crib and carrycot mattresses: 15 €
• Children's mattresses: 39 €
• Accessories: 15 €

Canary Islands

• Cot, bedside crib and carrycot mattresses: 15 €
• Children's mattresses: 39 €
• Accessories: 15 €

These amounts correspond to the direct cost of collecting and returning the product and, where applicable, will be deducted from the refund amount.

If the exchange is for another product of equal or higher value, shipping of the new product will be at no additional cost.

You can manage a return or exchange from your Customer Area, by selecting the relevant order and opening a support request.

If you experience any issues during the process, you can contact us:

Email: hablamos@ecuskids.com
Phone: +34 868 48 20 46

Once we receive your request, we will let you know the next steps and, where applicable, arrange for the product to be collected by our transport agency.

The product must be properly packaged to prevent damage during transport. It is not necessary to use the original packaging to exercise your legal right of withdrawal.

If you wish to exercise your right of withdrawal, you may use the following template, although its use is not mandatory. You may also communicate your decision through any other unequivocal statement of withdrawal.

For the attention of ECUS CARE, S.L.U., Ctra. de Valencia s/n, Yecla (Murcia), Spain, hablamos@ecuskids.com:

I hereby notify you that I withdraw from my sales contract for the following product or products: [indicate product(s)].

Order placed on [order date] and received on [date of receipt].

Consumer's name: [first and last name].

Consumer's address: [dirección].

Date: [fecha].

Consumer's signature: [only if this form is submitted on paper].

You can send us this form by email to hablamos@ecuskids.com or by post to the address indicated above.