Ecus Kids provides this warranty in accordance with the provisions of both national and international regulations regarding consumers and users.

All our products are guaranteed at the national level against manufacturing defects for 3 years from the delivery of the product, except for those products for which a different extended period is indicated (5 years warranty in the case of some mattress models), or if the buyer does not qualify as a “consumer and user” (Royal Decree Law 7/2021 of April 27), in which case the warranty will be six months.

• When you receive the product, ensure the good condition of the zippers, the fabric, and the core. If there is any part of the mattress with any issue, let us know within the first 24 hours of its receipt.
• It is advisable to unroll the mattress as soon as possible. Keeping it rolled for more than 30 days could hinder the process of recovering its original shape.
• The mattress comes rolled in a protective plastic inside a cardboard box. Cut the plastic carefully not to damage the mattress and place it on a flat surface until it recovers its natural shape. Although it usually recovers quickly, it may take up to 48-72 hours to regain its original size.
• Do not cut or puncture. Keep away from flames.
• Do not expose any of the parts to direct sunlight.
• Use on a firm and breathable base.
• The crib or maxi-crib model should not be used for babies weighing more than 20 kg.
• The mini-crib model should not be used for babies weighing more than 8 kg.
• For removable cover mattresses, it is recommended to wash the mattress cover before use, always following the washing instructions on the label.
• It is advisable to wash with detergents and softeners specially designed for babies to minimize the risk of allergies.
• Medical professionals do not recommend the use of the same mattress for different babies.

In case you need to claim the warranty service, you must do so at the establishment where you purchased the product by presenting the invoice or purchase receipt. If you made the purchase through our website, contact us at the email hola@ecuskids.com and explain your case.

Depending on the defect, the part of the mattress that has suffered will be replaced or repaired, being replaced in its case by components of the same type or, when necessary, the entire mattress for one of the same quality.

1. Logical consequences of using the product, such as wear of the fabrics, impacts, or deficiencies caused by negligence.
2. Damage resulting from improper use or non-compliance with the usage and maintenance recommendations outlined in the Warranty.
3. Damage in the case of manipulation of the product by someone not authorized by the technical service.
4. Moisture stains starting from the first week of use.
5. Our mattresses meet the requirements of the European regulations on tolerances in rest measurements UNE-EN 1334:1996, which establishes a width and length margin (+25/-0 mm) and height (+/-10 mm) compatible with those of other manufacturers.
6. The color change of the foam inside the mattress is normal. This is due to oxidation, a natural process inherent to the material used.
7. Odors in the first few days of use or moisture stains caused by the environmental conditions of the place where the mattress is used.
8. Damage resulting from transportation at the customer's expense.

• Unroll the mattress as soon as possible, it is not advisable to keep it rolled for more than 30 days, as it could hinder the process of recovering its original shape.
• Always follow the advice of medical specialists.
• Keep the baby's resting space clean and dry to avoid the proliferation of dust mites and bacteria.
• Ventilate the room in the early hours of the day.
• It is advisable to create a sleep routine starting at 3 months of age.
• Do not place stuffed animals and toys in the baby's resting area.
• The crib bumpers should be placed one centimeter above the mattress to allow better air circulation.
• Maintain a temperature in the room between 18 and 20 ºC.